Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@lavishens.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@lavishens.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@lavishens.com.

Payment Policy

Last updated 28 August 2026.

Payment methods we accept

We accept the following at checkout:

• Visa, Mastercard, American Express and Maestro credit and debit cards
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

The methods available to you may vary slightly depending on your country and device.

Security

Payments on this site are processed by Shopify Payments and PayPal, both of which are PCI DSS compliant. Your card details are transmitted over an encrypted connection directly to the payment processor.

Lavishens never sees, handles or stores your full card number, expiry date or security code. We receive only a confirmation that payment succeeded, along with the last four digits of the card for reference on your order.

When you are charged

Payment is taken in full at the point you place your order. Your order is confirmed by email immediately, and dispatched within 1 to 2 business days.

If for any reason we cannot fulfil an item you have paid for, we will contact you and refund that item in full without delay.

Currency and pricing

All prices on this site are shown and charged in pounds sterling (GBP) and include UK VAT where applicable.

If your card or PayPal account is denominated in another currency, your bank will convert the amount at their own exchange rate and may add a foreign transaction fee. That rate and any such fee are set by your bank, not by us, and will not appear on your Lavishens receipt.

Failed and declined payments

If a payment is declined, no order is created and no money leaves your account. You may see a temporary authorisation hold from your bank, which typically clears within 3 to 5 business days.

Declines are almost always down to the card issuer rather than to us. Check that your billing address matches the one your bank holds, that the card has not expired, and that any bank verification prompt has been completed. If it continues to fail, try a different method or email us.

Pricing errors

We take care to price everything correctly, but if an item is listed at a clearly incorrect price we are not obliged to fulfil the order at that price. If this happens we will contact you before dispatch to offer you the item at the correct price or a full refund, and you are under no obligation to proceed.

Discount codes

One discount code may be used per order unless stated otherwise. Codes have no cash value, cannot be applied retrospectively to an order already placed, and may be withdrawn at any time. Where an order that used a discount code is partially returned, the refund reflects the discounted price actually paid.

Refunds

Refunds are made to the original payment method. We process them within 2 business days of a return arriving; your bank then takes 3 to 10 business days to show the money. Full detail is on our Return and Refund Policy page.

Fraud prevention

Orders are screened automatically for signs of fraud. We may occasionally ask you to confirm your identity or billing details before dispatch, and we reserve the right to cancel and refund in full any order we reasonably believe to be fraudulent.

Contact

Lavishens
Coleford, Gloucestershire, United Kingdom
sales@lavishens.com