Shipping Policy
Shipping Policy
Last updated 28 August 2026.
Delivery cost
Delivery is free on every order, to every country we ship to. There is no minimum spend, and no shipping charge is added at checkout.
Dispatch time
Orders are processed and dispatched within 1 to 2 business days of being placed. Business days are Monday to Friday, excluding UK public holidays. Orders placed at a weekend are dispatched on the following Monday or Tuesday.
Delivery time
Once dispatched, delivery takes 5 to 15 business days depending on the destination and which of our makers supplies the item. UK and European addresses are typically at the shorter end of that range; addresses further afield at the longer end.
Total time from order to doorstep is therefore usually 6 to 17 business days. These are estimates rather than guarantees, as the final leg is handled by national postal services and carriers we do not control.
Where we ship
We currently ship to the United Kingdom, Ireland, most of the European Union, Norway, Switzerland, the United States, Canada, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, Israel and the United Arab Emirates. The complete, current list is shown at checkout once you enter your delivery address.
Tracking
Every order is sent with tracking. You will receive a dispatch email containing your tracking number as soon as the parcel leaves. You can follow its progress any time on our Track Your Order page.
Tracking information can take 2 to 5 business days to begin updating after dispatch, and often pauses while a parcel moves between countries before jumping forward several stages at once. A quiet tracking page is normal and rarely means anything is wrong.
Split deliveries
If your order contains items from different makers, they are dispatched separately so that no item waits on another. You are never charged more for this. Each parcel arrives with its own tracking number, and your dispatch emails will tell you which items are in which parcel.
Incorrect addresses
Please check your delivery address carefully before completing checkout. If you spot a mistake, email sales@lavishens.com immediately and we will correct it if the order has not yet been dispatched. We cannot redirect a parcel once it has left, and we are not able to refund orders lost because of an incorrectly entered address.
Delayed or missing parcels
If your order has not arrived within 20 business days of dispatch, email us with your order number. We will open an investigation with the carrier, and if the parcel cannot be located we will send a replacement or refund you in full, whichever you prefer.
Customs and import charges
Orders delivered within the United Kingdom and the European Union arrive with nothing further to pay.
For destinations outside those regions, your country may apply import duty, tax or a customs handling fee. Any such charge is set and collected by your own government, is payable by the recipient, and is outside our control. We cannot calculate these in advance or refund them. If a parcel is returned to us because an import charge was refused, we will refund the order minus any return carriage we are charged.
Damaged in transit
If your order arrives damaged, photograph the item and its packaging and email us within 7 days of delivery. We will send a replacement or refund you in full, including any postage, and we will not ask you to return the damaged item unless the carrier requires it.
Contact
Lavishens
Coleford, Gloucestershire, United Kingdom
sales@lavishens.com