Track Your Order
Track your order
Every Lavishens order is sent with tracking. As soon as your parcel leaves, we email you a dispatch notice containing your tracking number.
Track it now
Look your order up by order number and email, or by tracking number:
Or check from your account
If you ordered while signed in, every order and its tracking link is listed under your account.
Can't find your tracking number?
It is in the dispatch email, sent separately from your order confirmation. If it is not in your inbox, check your spam or promotions folder. Still nothing? Email sales@lavishens.com with your order number and we will send it over.
What the statuses mean
- Info received — we have created the label. The carrier has not yet collected the parcel.
- In transit — the parcel is moving. This is where most of the journey happens, and where tracking is often quietest.
- Customs clearance — the parcel is being processed at a border. This normally takes 1 to 3 days.
- Out for delivery — it is on a van and should arrive today.
- Delivered — the carrier has recorded delivery. If you cannot see it, check with neighbours and any safe place you have nominated.
Tracking hasn't updated in days
This is normal and rarely a problem. Tracking commonly goes quiet for several days while a parcel crosses between countries, then jumps forward several stages at once. Updates also pause at weekends and public holidays.
If there has been no movement at all for more than 7 business days, email us your order number and we will chase the carrier directly.
Multiple parcels
If your order contained items from different makers, they ship separately and each has its own tracking number. You will have received a dispatch email for each. Nothing is missing if one arrives before the other.
How long should it take?
Dispatch takes 1 to 2 business days, and delivery a further 5 to 15 business days depending on where you are. Full detail is on our Shipping Policy page.
If your order has not arrived within 20 business days of dispatch, contact us. We will investigate with the carrier, and if the parcel cannot be found we will replace it or refund you in full.
Contact
Email sales@lavishens.com with your order number and we will reply within one business day.